1. Information We Collect

We collect only the information necessary to provide and improve our services:

Personal Information

• Full name
• Mobile phone number

This information is collected solely for account registration and user identification within the app.

Delivery Information

• Address and location details

We collect this information only to deliver orders accurately and efficiently.

Order Information

When you place an order through the app, the order details are securely transmitted to our management system to process and fulfill your purchase.

2. How We Use Your Information

• Creating and managing your account
• Processing and delivering your orders
• Communicating with you regarding your purchases
• Improving our services

We do not sell, rent, or share your personal data with third parties for marketing or advertising purposes.

3. Data Sharing

We do not share your personal information except when necessary to:

• Comply with legal obligations
• Protect our rights
• Prevent fraud or misuse

4. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no digital platform can guarantee absolute security.

5. Data Retention

We retain your information only for as long as necessary to provide our services and comply with legal obligations.

6. Your Privacy Rights

• Request access to your data
• Request correction of inaccurate information
• Request deletion of your account and personal data

To make such a request, please contact us using the details below.

7. Children's Privacy

AlKoptan is not intended for children under the age of 13, and we do not knowingly collect personal data from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Return and Replacement Policy

All sales made through the AlKoptan app are final. We do not accept returns or offer refunds for purchased products.

However, if a product has a manufacturing defect or technical fault, it may be eligible for replacement.

We recommend customers inspect products upon delivery and report any issues within a reasonable timeframe.

Replacement requests are handled directly through customer communication channels and not through the mobile application. Customers must contact our support team to review the issue and arrange the replacement process.

10. Contact Us

• Email: info@alkoptanstore.com
• Phone: +971 54 466 9895